Refund Policy

Returns/Claims: NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR
AUTHORIZATION. Customized products may not be returned or canceled once work has begun. Due to the ability of a customer to duplicate materials, all music and drill materials are nonreturnable if the shipping box has been opened. Any merchandise returned for reasons other than defects will result in the account being assessed a 20% restocking fee and additional charges as appropriate. The customer will be responsible for all return shipping costs. Any and all returned items must be returned in the same condition they were sent or appropriate charges will be assessed. Electronic media with the original shrink-wrap seal intact may be returned. ALL RETURNED ITEMS MUST BE SHIPPED WITH A FEDEX OR UPS TRACKING NUMBER. Claims of shortage, defects and non-conforming materials must be made by BUYER WITHIN FIFTEEN (15) DAYS of receipt of goods. No claims after the expiration of such period will be entertained or allowed. Buyer agrees to hold goods in question until further notice from GPG Publications, Inc. FOR DAMAGE CLAIMS, PLEASE NOTIFY THE CARRIER IMMEDIATELY as they are responsible. DVD’s and/or CD’s found to be defective (i.e. no picture, no sound, no data) must be returned immediately. In this case, a replacement will be sent at NO CHARGE. (Expedited shipping costs will be the responsibility of the Director). If the defective media is not returned to GPG Publications, Inc. within thirty (30) days, an additional charge of $25 will be assessed for the duplicate media. Broken or damaged media upon arrival is the responsibility of the carrier and not GPG Publications, Inc and are nonreturnable.

Telephone
800-511-4634 ext. 1

Fax
800-511-4638

Address
720 Robb Drive Suite 109
Reno, Nevada 89523

Office Hours (All Times Pacific)
Monday - Thursday: 8AM - 4:30PM
Friday: 8AM - 1PM
Saturday & Sunday: CLOSED

GPG offices will be closed the following holidays:

New Year's Day
Martin Luther King Day
Lincoln's Birthday
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Nevada Day (Last Friday of October)
Veteran's Day
Thanksgiving and the Following Friday
Holiday Break (Christmas Eve through New Years Day)

Email
admin@gpgmusic.com