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Refund Policy

Returns/Claims: NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. Customized products may not be returned or canceled once work has begun. Due to the ability of a customer to duplicate materials, products are nonreturnable if delivered electronically and/or the shipping box has been opened. Claims of shortage and defects must be made by BUYER WITHIN FIFTEEN (15) DAYS of receipt of goods. No claims after the expiration of such period will be entertained or allowed. Buyer agrees to hold goods in question until further notice from GPG. FOR DAMAGE CLAIMS, PLEASE NOTIFY THE CARRIER IMMEDIATELY as they are responsible.

Telephone
800-511-4634 ext. 1
Fax
800-511-4638
Email
admin@gpgmusic.com
Address
720 Robb Drive Suite 109
Reno, Nevada 89523
Office Hours (All Times Pacific)
Monday-Thursday: 8:00AM - 3:00PM
Friday: 8:00AM - 1:00PM
Saturday & Sunday: CLOSED

GPG offices will be closed the following holidays:
New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Nevada Day (Last Friday of October)
Veteran's Day
Thanksgiving and the Following Friday
Holiday Break (Christmas Eve through New Years Day)